1. What is the application process?
2. When is my rent due and where can I pay my rent?
3. How do I get help for a maintenance problem?
4. What do I do in an emergency?
5. What are my maintenance responsibilities?
6. Do I need approval to paint or change something?
7. Do I need renter's insurance?
8. What do I do if I need to move out? And what about my security deposit?

What is the application process?

The application process is about verification of your credit, employment and rental histories. First, you must submit an application along with a processing fee of $20 per application. You may pay for your application fee with a debit from your checking account or with a credit card by clicking here.

Upon receipt of your application & application fee, we will contact our local credit bureau to review your personal credit history. You are entitled to a copy of the report we receive from the credit bureau. We will contact your employer and verify your employment history. If you are self-employed, we require income tax returns from the last 2 years. We will also contact your current and former landlords for a rental history.

The entire process generally takes 2 to 3 business days. Applications are processed in the order they are received.

When is my rent due and where can I pay my rent?

Rent is due on the 1st of each month and is late on the 2nd of the month. There is a grace period for payment of rent until 6 PM on the 5th of the month. Late fees are applicable after 6 PM on the 5th of the month.

Rent can be paid by mail or in person at the address designated on your rental contract. Personal checks, cashier's checks and money orders are acceptable forms of rent payment; additionally, we now offer the option of one-time or recurring electronic funds transfer (EFT) and credit card payments through our affiliation with Paylease, Inc. For EFT and credit card payment, click here. Cash is not an acceptable form of payment for rent.

How do I get help for a maintenance problem?

We prefer that routine maintenance requests be submitted in writing. Include your name, address and the best telephone number(s) to reach you.

You may email your request to: mike@mikesegalproperties.com; please cc: sheila@mikesegalproperties.com.

You may fax your maintenance request to: Mike and/or Sheila at (408) 378-1151.

You may mail your maintenance request to the address listed on your rental contract.

In a non-emergency situation, please allow 3 business days for a response. If you have not heard from the office or one of our vendors within that time frame, please contact the office at (408) 379-9039.

What do I do in case of an emergency?

Examples of emergencies are active water leaks, gas odors, sparking appliances, non-working heaters or complete plumbing backups, for instance. On weekdays, call the office at 408-379-9039. Leave a message if no one answers. We check messages frequently. On weekends and holidays, call our emergency telephone number at 408-301-1477.

***For fire, gas or natural disasters, CALL 911***

What are my maintenance responsibilities?

Residents are responsible for maintaining batteries in smoke detectors at all times; additionally, residents are responsible for heating filters and light bulbs that are easily accessible. Yard maintenance may or may not be the your responsibility depending on your rental contract or lease agreement.

Do I need approval to paint or make changes in the home I am renting?

Any alteration to the existing home can only be done with prior authorization.

Do I need renter's insurance?

We recommend that all residents carry enough insurance to cover themselves and their personal property. Please contact an insurance agent for specific details and cost. If you need an insurance referral, please give us a call.

What do I do if I need to move out? And what about my security deposit?

A written 30-day notice to Mike Segal Properties is required when you are ready to move out. You can use our 30-Day Move Out Notice form. You will have an option for a pre-move-out inspection within 14 days of move out to help you understand what you need to do to have your full security deposit returned; we will mail you the form when we receive your 30-day notice to move.

Your security deposit will be refunded with in 3 weeks of your move-out day, or you will be notified of any pending work making it impossible to return your full security deposit within the 3-week period.